Thank you for choosing Orbit Wear LLC! We are committed to providing you with high-quality digital services and ensuring your satisfaction. If you are not completely satisfied with the service you received, we offer a flexible refund and revision policy to ensure your customer satisfaction. Please read the following terms carefully.
Refund Policy
● Refund Period: You can request a refund or revision within 14 days of service delivery or project completion.
● Refund Conditions: Refunds or revisions are applicable if the service provided does not meet the agreed specifications or quality standards. We do not offer refunds for dissatisfaction due to subjective preferences unless caused by our error.
● Request a Refund or Revision: Please contact our customer service team via email with your order number, delivery date, and a detailed explanation of your concerns. We will respond within 48 hours of receiving your request.
Revision Policy
● Revision Period: You may submit revision requests within 14 days of service delivery.
● Revision Conditions: Revisions will be made according to the original project scope. Additional changes outside the initial agreement may incur extra fees.
● Request a Revision: Please contact our customer service team via email with specific details of the changes you require. We will respond within 48 hours.
Responsibility for Return Shipping
● Since our products are digital services, there is no physical return shipping involved. Any costs related to third-party services or software necessary to fulfill the project are the client’s responsibility unless otherwise agreed.
Refund Processing Time
● Once a refund is approved, it will be processed within 3-5 business days and returned via the original payment method.
Special Cases
● Custom or highly tailored services may have different refund and revision terms outlined in individual contracts.
● Services already substantially completed and approved may not be eligible for full refunds.
Other Notes
● Please provide proof of purchase (such as order confirmation email) when submitting refund or revision requests to expedite processing.
● We reserve the right to modify these refund and exchange terms at any time. All new orders will be subject to the updated terms.
We appreciate your understanding and support and look forward to delivering excellent service and solutions to you.